Privacy policy

2. What we collect. - Adults: your name or nickname, an email address, and your role. - Children: a first name or nickname (surname optional), age, the grade completed and the grade entering, whether they have moved countries, and their native and host languages; optionally, their gender and a family email address (used for sign-in codes and, if the family agrees, messages from the teacher). A child signs in with a PIN, which we store only in scrambled (hashed) form. We do not require a child's legal surname, date of birth, or email address. - While using Koyra: a child's answers, working, and progress, used to personalize lessons; a short mood check-in at the start and end of each session, used to pace the session and to let the connected adult know about a hard day; any submitted photos of written work; any notes the child or a connected adult chooses to write; the optional "Extra-gentle pacing" setting, which an adult may turn on and the child never sees; and, where a child chooses to speak their answer instead of typing it, a short audio recording used only to convert their speech to text.

3. How AI is used. Koyra uses artificial intelligence services, including providers based in the United States, to generate lessons, assess answers, support tutoring, and, where a child speaks their answer, to transcribe that speech into text. This means a child's typed or spoken answers, submitted photos of written work, and any voice recordings may be processed on servers outside the European Union, under data protection agreements that include the Standard Contractual Clauses, which EU law recognizes as an appropriate safeguard for this kind of transfer. Voice recordings are used only to produce a text transcript and are not stored by Koyra afterward.

4. Where data is stored. Our core systems are hosted in Frankfurt, Germany, within the EU.

5. Who can see a child's information. Only the parent, teacher, or caseworker connected to that child, and Koyra staff where necessary to operate and improve the Service.

6. Your rights. You may request to see, correct, or delete the information we hold about you or a child in your care, or object to certain processing, by contacting help@koyra.ai. We will respond within one month, as required by law.

7. Retention. We keep a child's data only for as long as needed to provide the Service and for a limited period afterward for safety and record-keeping, and will delete it on request unless we are required by law to keep it longer.

8. Safety. If our systems detect language suggesting a child may be in danger or distress, we may flag this for review by the adult connected to that child.

10. Contact and governing law. Koyra OÜ, registry code 17604920, Estonia. Questions: help@koyra.ai. Governed by the laws of the Republic of Estonia. If you are in the EU, you also have the right to lodge a complaint with your national data protection authority.